PRIVACY POLICY — Floriduct

Last Updated: December 1, 2025

This Privacy Policy describes how Floriduct (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or interact with our website, floriduct.com, or contact us through forms, phone, email, or other communication channels. This Policy applies to all visitors, clients, and users (“you” or “your”) in the United States, including residents of Florida.

1. Who We Are & Scope

Floriduct is a company providing air duct cleaning and related HVAC services in South Florida.
This Privacy Policy applies to all personal information collected through:

• Our website
• Online forms
• Phone calls, emails, SMS
• Advertisements and marketing tools
• Service scheduling and customer support

By using our website or providing your information, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

a) Information You Provide Directly

We may collect:

• Name
• Email address
• Phone number
• Service/home address
• Details you submit in service request forms
• Uploaded photos or documents (if applicable)
• Any information provided during phone calls or chats

b) Information Collected Automatically

We may collect certain data automatically using cookies, analytics tools, and tracking technologies:

• IP address
• Browser and device details
• Pages visited
• Time spent on the website
• Referral source
• Interactions with ads or pixels
• General geographic location (city/region, not precise address)

3. How We Use Your Information

We may use collected data to:

• Respond to your service inquiry or request
• Communicate regarding appointments, estimates, or customer support
• Provide, schedule, and complete services
• Send confirmations, reminders, or follow-ups
• Improve website functionality and customer experience
• Run analytics and measure the performance of ads
• Prevent fraudulent or abusive activity
• Maintain administrative and business records

4. Legal Basis & Compliance

We collect information only when necessary to:

• Provide services you request
• Communicate with you
• Operate and improve our website
• Comply with legal obligations
• Obtain your consent (e.g., submitting forms or accepting cookies)

5. How We Share Information

We do not sell or rent your personal information.

We may share information only with:

• Service providers (hosting, analytics, communication platforms, payment processors if used, advertising platforms)
• Marketing and analytics tools (Meta Pixel, Google Analytics, scheduling platforms)
• Legal authorities if required by law or to protect our rights
• Business merger/acquisition partners if ownership or structure changes

All third parties are required to maintain appropriate data protection practices.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enable website functionality
• Analyze performance and traffic
• Improve user experience
• Deliver and measure advertising campaigns

Users can disable cookies via browser settings; however, some site features may not work properly.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide the services you request
• Maintain business and financial records
• Comply with legal obligations
• Resolve disputes

If requested, we will delete or anonymize your data unless retention is required by law.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent for data processing
• Request clarification of our data practices

To exercise any rights, contact us at:

📧 support@floriduct.com
📞 (954) 519-7860

We will respond within a reasonable time frame.

9. Data Security

We take commercially reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure.
These measures include:

• Secure servers
• Access controls
• Firewalls
• Data encryption where appropriate

No method of transmission or storage is 100% secure. If a data breach affecting your information occurs, we will notify you as required.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.
If we become aware that such data was collected, we will delete it promptly.

11. International Transfers

We currently process and store data within the United States.
If data is transferred internationally in the future, we will update this Privacy Policy accordingly.

12. Policy Updates

We may update this Privacy Policy periodically.
The “Last Updated” date at the top of this page reflects the most recent revisions.
Continued use of the website after changes means you accept the updated Policy.

13. Contact Information

For questions, requests, or concerns about this Privacy Policy or your personal information, contact us:

Floriduct
📧 support@floriduct.com
📞 (954) 519-7860

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